Q1: How Do I Find My Photos?
Photos are searchable by your bib number, each event has a unique three letter sequence that needs to be input before your bib number to find your photos, this sequence can be found at the top of each gallery. If the three letter sequence is "ANZ" and your bib number is "100", your search is ANZ100. You can search just your bib number alone, however this will bring up images from other events.
Q2: Where Is The Search Button?
Desktop users – Tap the “🔍︎” icon in the top right hand corner to search your bib number.
Mobile users – Tap the “≡” icon in the top left corner, then tap the “🔍︎” icon in the bottom right hand corner to search your bib number.
Q3: I Can't Find My Photos?
Our system use's powerful OCR (optical character recognition) software that detects the bib number characters. If part of the bib number sequence is visible only those numbers will be picked up in the search. You can try search different sequences of your number i.e your bib number is 217, you can try "21", "17", "2", "1", "7" with the three letter sequence in front of the number. If your bib number is not visible at all, our software will not be able to pick up your bib number to search, alternatively you can manually find your photos.
Q4: How Do I Order My Photos?
Find the the photos you like. Click the "🛒" icon to bring up the purchasing options. Select the product you would like to order, this will then be added to your shopping cart. When you have added all of your photos to the cart, click on "🛒" in the to right hand corner to review your order.
Q5: How Do I Complete My Order?
Make a final check of the order in your shopping cart, enter your email address and click on “Checkout”. Enter your first and last name then click "Continue". You will have the option to pay by either Credit/Debit card or Paypal. Once payment has been processed you will receive and email conformation with a link where you can download your photos.
Q6: What Are My Payment Options?
We have partnered up with "PayPal" & "Stripe" for Credit/Debit card payments.